Please contact our customer service sales representatives with questions about any of the products featured online, your online order, or any other Museum Store inquiries.
Tel: (646) 437-4213
(A Customer Service Representative is available M -Th, 10:00 a.m. - 5:30 p.m. EST, F, 10:00 am – 3:00 p.m.)
Fax: (646) 437-4243
Museum of Jewish Heritage – A Living Memorial to the Holocaust
36 Battery Place
New York, NY 10280 firstname.lastname@example.org
Payment / Online Security
The Museum Shop accepts MasterCard, Visa, and American Express. The online
store uses secure server software to safeguard your credit card number,
name, and address.
Shipping and Handling
Orders within the United States are shipped UPS Ground (P.O. Box addresses
are shipped U.S. Postal Service). Most orders arrive within 5-7 business
days. Orders outside the U.S. may be shipped International Airmail through the U.S. Postal Service. International delivery
times vary from country to country, most airmail packages arrive within 1-2 weeks.
Express shipping is available to both U.S. and international addresses.
US air services are available at an additional rate. Please contact our
customer service representatives for a schedule of charges.
Orders submitted on Fridays after 3:00 p.m. through Sundays are processed
the following Monday morning.
Shipping/Handling charges for U.S. addresses:
Up to $15.00.................... $10.00
$15.01 - $30.00................ $13.00
$30.01 - $40.00................ $15.00
$40.01 - $60.00................ $16.00
$60.01 - $75.00................ $18.00
$75.01 - $100.00...............$20.00
$100.00 and over.............. $25.00
If you would like to use the U.S. Postal Service for shipping, please put USPS in the Comments box when you check out.
Please note that surface mail, via sea, has been discontinued by the United States Postal Service. Rates for Alaska and Hawaii are higher. For Airmail rates, please contact our service representatives at the Museum shop at
(646) 437-4213 or email email@example.com
Special shipping rates may be required for some items and noted in item
Within New York City: 8.375%
Within New York City: 4.375% on clothing costing less than $110.00 per item
Within New York State (outside New York City): varies with county
Please add any additional sales tax when applicable.
We want you to be happy with your purchase. If you are not completely
satisfied, you may return the merchandise for exchange or refund. Please
contact our customer service representatives with any questions about
returning or exchanging merchandise.
Discounts may be available on bulk orders. Contact our service representatives
at the Museum shop at (646) 437-4213 or email firstname.lastname@example.org
Membership and other discounts will be applied to the overall charge but
may not be reflected on the order screen.